Wise, formerly TransferWise, is a peer-to-peer money transfer service, originally started by two Estonian Fintech innovators, Taavet Hinrikus, (Skypes first employee) and Kristo Käärmann based in the UK. It offers a variety of products and services resulting in over £5 billion being moved around every month, even in the wake of coronavirus.

Wise states it saves individuals and businesses £3 million in hidden fees every day. Currently the service is available in 59 different countries, although it is also adding to that list and now has offices in 14 different locations around the world. 

Alongside its transfer service, Wise has recently added a multi-currency account, which lets you hold over 50 currencies at once and convert them when you want, along with a Wise debit Mastercard. The service is up against similar products from WorldRemit, Azimo, Venmo, Western Union, PayPal, Zelle and Moneygram to name the key players in the currency exchange marketplace.

Wise offers dependable mid-market rates for users (Image credit: Wise)

Pricing

The Wise fees page illustrates nicely how its fees are broken down. A percentage of the charge is a fixed fee, followed by a variable fee, which are both added together to give you a total fee on each transaction. There are three different transfer tiers too, with a fast option being the most expensive, an advanced middle-tier option and a low cost transfer to pick from depending on how fast you want to move your funds. 

Wise does also offer Business pricing, which adds in extra features that are free, including the ability to receive money in EUR, USD, GBP, PLN, AUD and NZD currencies for free. This comes with a 0.33%-3.56% fee to convert currencies. The supporting Wise debit Mastercard comes free too, with the same currency conversion fee of 0.33%-3.56% plus a 2% fee of ATM withdrawals over £200 per month. 

Much like others in this marketplace, the Wise website has a dynamic calculator so you can work out your fees in advance of moving or receiving any cash.

TransferWise has been expanding its products and services too (Image credit: Wise)

Features

If youre moving money, particularly larger sums, then getting access to mid-market exchange rates like banks enjoy is always a bonus, which is what Wise manages to do as part of its setup. With a straightforward fee structure, that you can see displayed on its website, plus a speedy money moving service, TransferWise is a quick and simple solution. 

The website works well enough on a desktop browser, but theres also a very good supporting app for iOS and Android, which might be more useful if youre looking to transfer money on the move, either for business or holiday needs. Wise also prides itself on being safe and secure it uses a 2-step login process and verification procedure. 

The service is additionally complimented by its business account, along with its multi-currency Mastercard debit card, aimed at keeping costs lower if you’re spending overseas.

Wise works best when its being used via the mobile app (Image credit: Wise)

Ease of use

Much like similar money transfer products and services, theres not too much in the way of inner workings, at least for the customer to see that hinders progress if youre using Wise. Its a web-based system, works out your fees dynamically and does the same with current exchange rates. 

Overall then youll find that Wise is very easy to use. Wise has done a really good job with its mobile app editions of the service, with both iOS and Android options available.

Wise prides itself on its high levels of customer support (Image credit: Wise)

Support

The Wise website is the place to head for a comprehensive series of FAQs that should tackle most, if not all of your queries about every aspect of the website and using it. The company also has useful blog, Facebook and Twitter pages.

Signing up for TransferWise is a straightforward no-fuss process (Image credit: Wise)

Final verdict

Wise says that it has three core principles that drive its service, which is to remain transparent, to charge as little as possible and to keep transfers simple and instant. 

Interestingly, Wise wants to put the focus on providing premium features without charging too much for the privilege and highlights its efforts to offer support to customers in their own language and time zone. 

Better still, they aim to make this support real, rather than from automated systems. Bold claims and with what appears to be a transparent fee structure theres quite a lot here to like. Wise is also authorized by the Financial Conduct Authority and those mid-market rates are perhaps what makes it most appealing of all.